Refund and Return Policy

Thank you for shopping at Snobby Designs Boutique. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are damaged, altered, or show signs of wear will not be accepted.

The following items are non-returnable:

  • Gift cards
  • Sale items
  • Personalized items
  • Intimate apparel (e.g., swimwear, lingerie)

2. Initiating a Return:

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Email Address] to request a Return Merchandise Authorization (RMA) number.
  2. Clearly write the RMA number on the outside of the package.
  3. Ship the item to the following address: [Your Return Address].

You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damaged or defective item and its packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

6. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Email Address].

7. Contact Us:

If you have any questions about our Refund and Return Policy, please contact us at [Your Email Address].